Frequently Asked Questions

Your go-to guide for everything Zenvera — from orders and shipping to wellness and care. Simple answers for a smoother experience.

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1. Do you offer free shipping within Australia?

Yes — we offer free shipping on all orders over AUD$100 across Australia. For smaller orders, a standard flat-rate shipping fee applies

2. How long will my order take to arrive?

Most orders are delivered within 3–7 business days, depending on your location. If you live in a rural or regional area, it may take just a little longer — but we’ll always keep you updated with tracking.

3. Where are your products shipped from?

All Zenvera orders are packed and dispatched locally from our Australian fulfilment centre to ensure quick, reliable delivery.

4. Do you ship internationally?

At this stage, we’re focused on serving our Australian community. International shipping options will be available soon — stay tuned through our newsletter.

5. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and Shop Pay — all processed securely through trusted Australian gateways.

6. Can I return or exchange an item?

Absolutely. If you’re not completely satisfied, you may return your order within 30 days of receiving it, as long as the product is unused and in its original condition. Simply reach out to our support team, and we’ll take care of you

7. Are Zenvera products covered by a warranty?

Yes — all our products are backed by a 12-month warranty against manufacturing faults. We believe in lasting quality and peace of mind.

8. Are your wellness and fitness products safe to use?

Definitely. Every Zenvera product is carefully tested for safety, comfort, and ergonomic design, and meets Australian consumer standards.

9. Do you offer discounts or a loyalty program?

Yes! Join the Zenvera Circle to receive exclusive member offers, early access to new releases, and special wellness insights curated just for you.

10. How can I contact Zenvera?

Our team is here to help. You can reach us anytime via our Contact Us page or email — we’ll respond within 24–48 hours.