Transparency, trust, and care in every order.

Welcome to Zenvera. These Terms and Conditions outline the guidelines for using our online store and purchasing our products. By shopping with us, you agree to the policies below — designed to ensure a clear, reliable, and trustworthy experience for every customer.

Order Processing & Shipping

All orders are handled with care and processed within 2 to 5 business days. Your products are shipped directly from our trusted supply partners. The average delivery time is 7 to 15 business days, depending on your location. You will receive a tracking code as soon as your order has been dispatched.

Returns & Exchanges

We want you to feel confident when shopping with us. If your product arrives damaged or doesn’t meet your expectations, please contact us within 14 days of receiving your order. We’ll assist with a replacement or refund where applicable.

As our products are shipped directly from our suppliers, return addresses may vary — and we’ll provide the correct one during the process. Items must be unused and in their original packaging.

Payments

We accept secure online payments via major credit and debit cards, as well as digital wallets. Some products may require full upfront payment to confirm the order. All transactions are encrypted and processed securely through trusted payment gateways.

Product Availability & Pricing

As part of our system, availability and pricing may occasionally change — and we’ll always provide prior notice about any updates. We aim to keep all information accurate and current, but in the rare case of an error, we’ll contact you immediately to resolve it.

Customer Support

At Zenvera, we value calm, clarity, and genuine care. Our goal is to offer a seamless, stress-free shopping experience — from browsing to delivery. If you have any questions or concerns, our support team is always here to help.

By continuing to use our store, you agree to these Terms and Conditions.

Thank you for choosing Zenvera — where your wellbeing is our purpose.🌿